Being an operations manager mainly involves:
- To ensure the coordination of activities at one or several logistics sites in terms of: technical (receiving, warehousing, storage, order preparation, shipping, etc.), commercial (customer, supplier, transporter relations), social (staff management), and financial.
- To contribute to providing advice through its expertise, hierarchy, and operational staff.
- To contribute to the improvement of performance, quality, and safety by taking initiatives and making proposals.
- To ensure the optimisation of warehouse operations with a focus on customer satisfaction and economic performance while adhering to regulations.
- To ensure the direction of the operational staff (logistics technicians, team leaders, logistics operators) according to the objectives set with their hierarchy.
- To ensure compliance with hygiene and safety standards and regulations, as well as quality objectives (service, cost, deadline).
The role of Operations Manager involves managing one's team to enhance their skills while simultaneously improving the economic performance of the activity. My job also entails ensuring a quality relationship with our client, establishing an organisational structure for the activity that will achieve the set objectives in terms of quality and cost, all while ensuring compliance with regulations.
Michel, Multi-Site Operations Manager, in position since 1998